Shipping policy

Order confirmation

Once you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your payment.

Dispatch

At bonsanto.com our mission is to provide you with the best shipping options, wherever you are in Germany and the United Kingdom. Every day we strive to ensure the highest quality of service and fast delivery.

After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Postage costs

• For orders from Germany:

• For orders from the United Kingdom:

Order Acceptance & Pricing

Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:

• Incomplete or incorrect information
• Suspicions of fraud
• Payment verification issues

We may request additional verification, such as a phone number, address confirmation, proof of identity or banking details before accepting your order.

Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.

Processing Times & Delivery Times

• Processing time: 1–2 business days (Monday to Friday)
• Shipping time: 3–5 business days (Monday to Friday)
• Shipping Carrier: DHL
• Daily cut-off time: 03:00 PM (GMT+01:00) Central European Standard Time (Berlin)

Orders placed before 03pm will be processed the same day. Orders placed after 03pm will be processed the next business day.

After Placing Your Order

You will receive a confirmation email containing:

• Your order number
• Your proof of payment

Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to info@bonsanto.com with the subject: "Order Confirmation Not  Received" and our team will help you further.

Please note: For custom products, we will contact you separately to confirm the desired specifications before the order is processed and shipped.

Track Order

You can track your order with the track & trace number that you receive via the shipping confirmation.

If you have not received a tracking number within 4 business days , please contact us at info@bonsanto.com and we will be happy to help you.

Customer Service

Bonsanto

Address: Niederwindhagener Str. 56, 53578 Windhagen, Germany

Telephone: +49 2224 9017222

Email: info@bonsanto.com

Customer service hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time zone: (GMT+01:00) Central European Standard Time (Berlin)
Response time:  We will respond within one business day